RECOGNITION FOR CUSTOMER CENTRICITY

RECOGNITION FOR CUSTOMER CENTRICITY

Organisations that have institutionalised appropriate systems and practices for actively engaging with customers, transition from being product centric to a customer centric organisation, where customer is centre to all that they do, and plan to do in future. Active customer engagements get translated into value adding, innovative offerings and create a positive experience through the involvement of all their stakeholders across the value chain to demonstrate customer centric culture.